DOMAIN NAME AGREEMENT

PremiumSide Hosting resells top-level domain names (TLDs) – gTLDs (generic top level domains) and ccTLDs (country-specific top level domains).

The following Agreement (“Terms” or “Agreement”) applies to your use of domain names registered through or transferred to PremiumSide Hosting Sdn. Bhd.(“PremiumSide,” “PremiumSide Hosting,” “us,”, “our” ). This Agreement is an integral part of the PremiumSide Hosting’s and together with the Registrant Agreement provided by the respective Registry or Registrar of record, and ICANN’s Uniform Domain Name Dispute Resolution Policy (UDRP) represents the entire Agreement between you and PremiumSide Hosting with regard to your use of domain names and any domain-related Services.

PremiumSide Hosting is the trade name of PremiumSide Sdn. Bhd.. By purchasing a domain from or transferring a domain to PremiumSide Hosting, you declare that you have read, understood and agree to be bound by these Terms. The terms and conditions of our Registrars can be reviewed at:

PremiumSide Hosting is not responsible for any domain names associated with our Services but not registered through us.

1. DOMAIN NAME REGISTRATION AND MANAGEMENT

1.1. You may apply for a domain name registration by sending an Order for purchase of Services from PremiumSide Hosting. We cannot guarantee that the domain name applied for in your Order will be registered in your name or is capable of being registered by you. You should not rely on the fact that you have submitted an Order to register a domain name until we send you notification that your Order has been accepted and your domain has been registered.

1.2. The registration and ongoing use of a domain name are subject to the relevant naming authority’s terms and conditions of use, which are hereby incorporated by reference. You acknowledge and agree that PremiumSide Hosting bears no responsibility should a naming authority refuse to register a domain name.

1.3. If you register a domain name through or transfer a domain to PremiumSide Hosting you will be able to manage the domain name through a domain management facility in your account’s dashboard.

1.4. .MY Domain Name

1.4.1. .MY extension domain names registration are based on a first come first served basis.

1.4.2. PremiumSide Hosting will proceed your Order immediately after the full payment have been received. The registration takes approximate 24 to 48 hours.

1.4.3. Some of the .MY extension domain names are not available for registration as they are reserved under NEAP (Numbering and Electronic Addressing Plan). This is a regulatory document issued by MCMC (Malaysian Communications and Multimedia Commission) to which MYNIC (the sole administrator for web addresses that end with .MY in Malaysia) has to comply with. PremiumSide Hosting reserve no rights over this.

1.4.4. For one to three-characters .my domain names is unavailable for any customers to apply. MYNIC is currently engaged in a consultation process with their regulator on this matter. The availability of these names, including process and procedure for applying, will be updated on PremiumSide Hosting’s Domain Name Agreement as soon as MYNIC have completed their consultation process.

1.5.  Free DNS Management / Domain Management

1.5.1. PremiumSide Hosting offer free DNS Management/Domain Management via CloudFlare’s Domain Name System.

1.5.2. You must point your domain nameservers to PremiumSide Hosting’s CloudFlare nameservers as below in order for you to utilise PremiumSide Hosting’s free domain/dns management.

  • roan.ns.cloudflare.com
  • rosa.ns.cloudflare.com

1.5.3. By pointing your nameservers to PremiumSide Hosting’s CloudFlare nameservers, you agree and give full rights for MediumCorporate to wholly manage your DNS records on behalf of you.

1.5.4. PremiumSide Hosting will never add/create, modify or delete any DNS records without your consent.

1.5.5. If you point your domain to PremiumSide Hosting’s CloudFlare nameservers, in order for you to update/modify your domain’s DNS record all requests must be made via ticket or live chat to our support team.

1.6. Domain names and any domain-related services are subject to renewal and termination as set out in the Terms Of Service. Domain registration and renewal fees are non-refundable in any event. The maximum renewal period for different TDLs may vary depending on the respective Registry. Renewal fees for expired domain names may vary depending on the Registrar of record.

2. REGISTRANT INFORMATION

2.1. As part of the registration process, you are required to provide certain information to us, and to promptly update this information as needed to keep it current, complete and accurate. We will use this information in accordance with the Terms Of Service and our Privacy Policy. The information required in order to process your domain name registration is set out on your Order.

2.2. If you provide information about a third party, you hereby represent that you have provided notice to such third party of and have received their explicit prior consent to the disclosure and use of their information as set forth in the Terms Of Service and our Privacy Policy.

2.3. Some Registries require that you confirm your contact information after initial registration and/or after any change or contact details, before a domain name registration is completed or updated. If this applies for your domain, either PremiumSide Hosting or the Registrar of record shall send you an email notification with instructions on how to confirm your details. If you fail to confirm your details within the specified deadline, your domain will be suspended or deleted which will affect the functionality of any PremiumSide Hosting Services associated with that domain. You are solely responsible for following any instructions you receive in order to keep your domain name registration in good standing.

2.4. You acknowledge and agree that upon domain name renewal the type of information you are required to provide may change. If you do not agree to provide the new information, your registration will not be renewed.

2.5. The information you provide determines the ownership of the domain. For non-expired domain names registered through PremiumSide Hosting and subject to availability and the requirements of the respective Registry, this information may be updated through your User Area.

2.6. You are solely responsible for providing us with accurate and up-to-date contact information. We shall not accept any responsibility for any cancellation or refusal to renew a domain name by the relevant naming authority due to any failure to provide such information. You are responsible for any changes to your domain name contact details made through the PremiumSide Hosting’s User Area.

2.7. You acknowledge and agree that if you
(i) provide inaccurate information;
(ii) fail to update contact information promptly; or
(iii) fail to respond to PremiumSide Hosting or Registrar inquiries regarding the accuracy of your domain name contact details within any specified timeframe, this shall constitute violation of the Terms and may result in suspension and/or cancellation of your domain name registration.

3. COLLECTION AND USE OF REGISTRATION INFORMATION

3.1 By registering a domain name through or transferring a domain to PremiumSide Hosting  you understand and agree that the Registrar of record, relevant Registry or ICANN may establish guidelines, limits and/or requirements regarding what information PremiumSide Hosting must collect from you in order to provide the Services to you and how we may use such information.

3.2. You acknowledge and agree that PremiumSide Hosting will make available domain name registration information you provide, or that PremiumSide Hosting otherwise maintains, to ICANN, the Registrar of record, the Registry and other third parties as required or permitted by ICANN and applicable laws.

3.3. You hereby give your explicit consent to the collection, use and disclosure of domain name registration information as set out in this Agreement, the Terms Of Service, our Privacy Policy. You hereby irrevocably waive any and all claims and causes of action you may have arising from such use or disclosure of information by PremiumSide Hosting.

4. DOMAIN TRANSFERS (REGISTRAR)

4.1. You can change the Registrar of record for an existing domain name in accordance with the transfer policy and requirements of the relevant Registry. Only the individual or entity listed as the registrant in the current domain name registration (“Domain Name Owner”) may initiate a request to transfer the domain to PremiumSide Hosting. By purchasing domain transfer Services from us you hereby represent that you are the Domain Name Owner or that you have been duly authorized by the Domain Name Owner to initiate a transfer.

4.2. The information required to initiate a domain name transfer will be collected on the Order. We may require that you provide additional documentation that proves the ownership of a domain before or after a transfer request is initiated. If the Registrar of record is being changed simultaneously with a trade of a domain name from one party to another, we may also request that you submit appropriate authorization for the transfer – i.e. a bilateral agreement between the parties, a final determination of a binding dispute resolution body, a court order, or other appropriate authorization.

4.3. Upon successful completion of the registrar transfer request, our Registrar shall immediately become the Registrar of record.

4.4. You acknowledge and agree that any domain name transfer is subject to the terms and conditions set out by the respective Registry. PremiumSide Hosting shall not be responsible for transferring domains that do not meet the requirements for transfer of the respective Registry.

4.5. You acknowledge and agree that any domain name which have already expired, must be renew with the current registrar before any transfer request are made available to you.

5. ID PROTECTION SERVICES

5.1. If set out in your Order, and subject to availability, we will provide private domain name registration services to you (ID Protect) at no additional cost per year for each TLDs domain name automatically. If we provide ID Protection Services to you, you acknowledge and agree that the Service is extended to you as provided by the respective Registrar and PremiumSide Hosting shall not be liable if your identity is mistakenly disclosed.

5.2. If you want your domain name’s information to be publicly visible on the whois database, you would need to manually contact our technical support via LiveChat or Ticketing System. Such action might take up to 24 hours upon your confirmation on clicking the link send by the registrar.

5.3. For .my domain names (Maximum of two domain names per subscription), PremiumSide Hosting also provide ID Protection Services for you at no extra cost.

5.4. You will still retain full ownership for your domain names even the ID Protection is activate.

5.5. By purchasing ID Protection Services from us you agree that:
(i) Your use of the Services shall comply with the terms and conditions set out in the Terms Of Service;
(ii) You are responsible for keeping your domain name contact information accurate and up to date;
(iii) You must not use the Services in order to evade any legal, registry, ICANN or other requirement or regulation;
(iv) you shall immediately respond to any notice we or the domain name Registrar may forward to you as a result of your use of ID Protection Services.

6. CUSTOMER RESPONSIBILITY DISPUTES

6.1. If you purchase domain name Services from PremiumSide Hosting, the domain name shall be associated with your Client Account and you shall be solely responsible for managing the domain in full compliance with this Agreement and the TOS, even if the domain is registered to or owned by a third party.

6.2. Any dispute between you and any third party regarding a domain name must be resolved between the parties involved. PremiumSide Hosting will neither be a party in a dispute, nor will facilitate dispute resolution. We reserve the right, upon becoming aware of a dispute and at our sole direction, to either suspend or cancel the domain name, and/or make appropriate representations to the Registrar of record or the relevant Registry. You warrant and represent that to the best of your knowledge and belief, neither the registration of the domain name nor the manner in which it is directly or indirectly used by you and/or any affiliate directly or indirectly infringes the legal rights of a third party. In any case, disputes for the ownership of domain names shall be governed by ICANN’s UDRP which is an integral part of this Agreement.

7. ADDITIONAL DOCUMENTS

7.1. While registering some ccTLDs (Country-Code TLDs) additional documents might be required by the Registrars.

7.2. Documents might vary depending on the type of ccTLDs manage by different Registrars.

7.3. For Individual Registration:
(i) Local Identity Card / NRIC
(ii) Local Address 
(iii) Local Contact Number

7.4. For Company Registration:
(i) Company Certificate
(ii) Local Address
(ii) Local Contact Number

8. LIFETIME DOMAIN NAME

8.1. Free lifetime domain name is a free domain name registration / transfer / renewal which is available with the purchase of any hosting plan made available by PremiumSide Hosting.

8.2. Your hosting plan must stay active with us in order to enjoy such benefits.

8.3. The free lifetime domain name years will be register or renew accordingly to your hosting plan’s term.
(i) Purchase one year of hosting plan, the domain name will be register or renew for a year.
(ii) Purchase two years of hosting plan, the domain name will be register or renew for two years.
(iii) Purchase three years of hosting plan, the domain name will be register or renew for three years.

8.4. Only .com, .net and .org domain name extensions are eligible for free lifetime domain name.

9. MONEY BACK POLICY

9.1. Money back policy only apply only on .my (ccTLDs) domain name registration.

9.2. If we fail to register the .my domain name for you, we will proceed to refund the full amount.

9.3. The refund process will be proceed immediately upon registration failure notification via email. The refund process handled by bank may vary and might take up to few business days.

9.4. This money back policy do not apply on .my (ccTLDs) domain name renewal.

This Domain Name Agreement is an integral part of the PremiumSide Hosting’s Terms Of Service and may be modified in accordance with the provisions set out in the Terms Of Service.